Contact Us

Contact Us

Last Updated: July 21, 2026

Thank you for visiting Zcjcz. Our Customer Support team is available to assist with product information, sizing, payments, orders, shipping, returns, refunds, and other store-related questions.

Please use the official contact information below when communicating with us.

Customer Support Information

Store Name: Zcjcz
Website: https://www.zcjcz.com/
Support Email: hello@zcjcz.com
Support Phone: +1 716-219-1827
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
Expected Response Time: Within 24–48 business hours

Messages received outside our published support hours, on Sundays, or on U.S. public holidays will be reviewed during the next available business period.

How We Can Help

You may contact Customer Support regarding:

  • Product descriptions, materials, colors, or availability
  • Dress or footwear sizing questions
  • Payment or billing questions
  • Order confirmation or order status
  • Shipping confirmation and tracking information
  • Incorrect or incomplete delivery information
  • Return eligibility and return instructions
  • Damaged, defective, or incorrect products
  • Refund status or other order-related concerns
  • Privacy requests or account information

Information to Include

To help us review an order-related request efficiently, please include:

  • Your order number
  • Your full name
  • The email address used to place the order
  • A clear description of your question or concern
  • The product name, size, and color, when applicable
  • Clear photographs or videos if an item arrived damaged, defective, or incorrect

Please do not include complete payment card numbers, card security codes, account passwords, or one-time verification codes in any message sent to us.

Business and Return Addresses

Business Address

Store Name: Zcjcz
Business Address:
1085 Nelson Ave
Bronx, NY 10452
United States

Return Address

Store Name: Zcjcz
Return Address:
1085 Nelson Ave
Bronx, NY 10452
United States

The address above is our business correspondence and return address. It is not presented as a walk-in retail store or public customer service location.

Important Return Mailing Notice

Please do not mail a return package before contacting Customer Support. Contact us first at hello@zcjcz.com so that we can provide the applicable return instructions and help ensure that your package can be identified correctly.

Contacting us for return instructions does not shorten or replace the applicable 30-day return period. Any return reference number we provide is used to identify and process the package and is not an additional eligibility condition.

Return Shipping Responsibility

For eligible returns based on size, fit, color, style, personal preference, or another reason not caused by a product problem, the customer is responsible for return shipping costs.

Zcjcz will be responsible for return shipping when:

  • The customer received an incorrect item.
  • The item arrived damaged.
  • The product has a confirmed defect or quality issue.

When Zcjcz is responsible for return shipping, Customer Support will provide the appropriate return arrangement after reviewing the order information and supporting evidence.

Complete eligibility requirements and refund procedures are provided in our Return and Refund Policy.

Order Changes and Cancellations

If you need to correct an address, change order information, or request cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has been processed or shipped. However, changes or cancellations cannot be guaranteed after fulfillment has started. If an order can no longer be canceled, the customer may request an eligible return after delivery under our Return and Refund Policy.

Security Notice

Zcjcz will never ask you by email, telephone, text message, or social media to provide your complete credit card number, debit card number, card security code, online banking password, PayPal password, or one-time verification code.

If you receive a suspicious message claiming to represent Zcjcz, do not provide payment credentials or account passwords. Contact us directly using hello@zcjcz.com or +1 716-219-1827.

Official Contact Details

Store Name: Zcjcz
Business Address: 1085 Nelson Ave, Bronx, NY 10452, United States
Return Address: 1085 Nelson Ave, Bronx, NY 10452, United States
Support Email: hello@zcjcz.com
Support Phone: +1 716-219-1827
Website: https://www.zcjcz.com/
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed