Refund policy

Last Updated: July 22, 2026

At Zcjcz, customer satisfaction is important to us. This Return and Refund Policy explains our return window, eligibility requirements, return shipping responsibilities, refund procedures, exchanges, and order cancellations.

This policy applies to eligible products purchased directly from our official website, https://www.zcjcz.com/.

1. Return Window

Customers may request an eligible return within 30 calendar days from the date the order is delivered.

To protect your return rights, please contact Customer Support within the 30-day return period. A return request submitted after this period may not be eligible unless otherwise required by applicable law.

2. How to Start a Return

To start a return, contact us at hello@zcjcz.com before mailing the product.

Please include:

• Your order number
• Your full name
• The email address used to place the order
• The product you wish to return
• The reason for the return
• Photographs or videos when the item is damaged, defective, or incorrect

Customer Support will review the information and provide the applicable return instructions. Any return reference number provided by us is used to identify and route the package and is not an additional return eligibility condition.

3. General Return Eligibility

To qualify for a return, the product must meet the following conditions:

• The return request must be submitted within 30 calendar days after delivery.
• The product must be unused, unworn, unwashed, and unaltered, except for a reasonable indoor try-on.
• The product must be returned in the same condition in which it was received.
• Original tags, labels, accessories, and product components must remain attached or be included.
• Original product packaging must be included when applicable.
• A valid order number or other proof of purchase from Zcjcz must be provided.
• The product must not have been damaged after delivery through use, misuse, alteration, or improper return packaging.

All returned products are inspected before a refund or exchange is approved.

4. Clothing Return Conditions

Dresses and other clothing must:

• Be unworn except for a reasonable indoor fitting
• Be unwashed and unaltered
• Have all original tags attached
• Be free from stains, makeup, deodorant marks, odors, pet hair, or other signs of use
• Include the original packaging when applicable

Clothing that shows signs of use beyond a reasonable fitting may not qualify for a refund.

5. Footwear Return Conditions

Shoes may be tried on indoors on a clean, soft surface to check size and fit. To remain eligible for return, footwear must:

• Not have been worn outdoors
• Have clean and unmarked soles
• Be free from creasing, scuffs, stains, odors, or other signs of extended wear
• Include the original shoe box, inserts, accessories, and packaging
• Be packaged securely inside an outer shipping box or protective mailer

Please do not attach shipping labels, tape, or writing directly to the original shoe box. Damage to the shoe box caused by inadequate return packaging may affect return eligibility.

6. Items That Are Not Eligible for Return

The following items may not qualify for a return or refund:

• Products worn or used beyond a reasonable indoor try-on
• Products that have been washed, altered, repaired, or modified
• Products damaged after delivery by the customer
• Clothing with stains, odors, marks, or other signs of use
• Footwear worn outdoors or returned with marked or damaged soles
• Products missing original tags, components, accessories, or required packaging
• Products not purchased directly from Zcjcz
• Returns requested outside the 30-day return period, except where applicable law requires otherwise

This section does not limit consumer rights that cannot legally be excluded.

7. Return Shipping Responsibility

Customer-paid return shipping: Customers are responsible for return shipping costs when returning an eligible item because of size, fit, color, style, personal preference, ordering the wrong item, or another reason not caused by a product or fulfillment problem.

Selecting the wrong size or deciding that an item does not suit the customer’s preference is not considered a product defect unless the item received differs materially from the size or product ordered.

Zcjcz-paid return shipping: Zcjcz will be responsible for return shipping when:

• The customer received an incorrect item.
• The item arrived damaged.
• The product has a confirmed defect or quality issue.

When Zcjcz is responsible for return shipping, Customer Support will provide a prepaid return label or another appropriate return-shipping arrangement at no cost to the customer.

For customer-paid returns, we recommend using a trackable shipping service and keeping the shipping receipt until the return is completed. A refund cannot be processed for a customer-arranged return package that is not delivered to us.

8. No Restocking Fee

Zcjcz does not charge a restocking fee for eligible returns.

No restocking or return-handling fee will be deducted from an approved refund. Customers remain responsible only for applicable customer-paid return shipping costs described in this policy.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, please contact Customer Support as soon as possible within the 30-day return period.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or videos of the item
• Photographs of the shipping package and label when relevant

We will review the information and provide an appropriate solution, which may include a replacement, exchange, return, or refund depending on the circumstances and product availability.

Please retain the item and its packaging until Customer Support provides instructions.

10. Return Address

After contacting Customer Support, eligible returns will be directed to:

Store Name: Zcjcz
Return Address: 1085 Nelson Ave, Bronx, NY 10452, United States
Support Email: hello@zcjcz.com
Support Phone: +1 716-219-1827

Please follow the return instructions provided by Customer Support so the package can be matched to the correct order.

11. Inspection and Refund Process

After the returned item is delivered, we will inspect it to determine whether it meets the return conditions stated in this policy.

We will notify the customer when the return has been reviewed. If approved:

• The refund will be issued to the original payment method.
• Zcjcz will process the refund within 1–3 business days after approval.
• No restocking fee will be deducted.
• A refund confirmation will be sent to the customer’s order email address.

We do not redirect an approved refund to a different card, bank account, digital wallet, gift card, store credit, or alternative payment method.

After we process a refund, the customer’s bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in the customer’s account.

Because eligible U.S. orders receive Free Standard Shipping, there is no original standard shipping charge to deduct from the approved product refund.

12. Exchanges

If you need a different size, color, or replacement product, please contact Customer Support.

Exchange requests are subject to:

• Product availability
• The 30-day return period
• The return eligibility requirements in this policy
• Inspection of the returned product

If the requested replacement is unavailable, the customer may receive an approved refund to the original payment method and place a new order for another available product.

Return shipping responsibility for an exchange follows the same rules stated in Section 7 of this policy.

13. Order Cancellations

Customers may request cancellation before an order has been shipped. Please contact Customer Support as soon as possible after placing the order.

We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed after processing or fulfillment has started.

If an order has already shipped, it cannot be canceled. The customer may request an eligible return after delivery under this policy.

If a canceled order has already been charged, the applicable refund will be issued to the original payment method.

14. Contact Us

For return requests, refund questions, exchanges, or order cancellation requests, please contact us:

Store Name: Zcjcz
Website: https://www.zcjcz.com/
Business Address: 1085 Nelson Ave, Bronx, NY 10452, United States
Return Address: 1085 Nelson Ave, Bronx, NY 10452, United States
Support Email: hello@zcjcz.com
Support Phone: +1 716-219-1827
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.